How can we help?


Store Policies:

Return Policy:

Black Friday/12 Days of Christmas: All orders placed during our Black Friday sale to end of 12 days of deals (11/22/23-12/16) are all sales final on items discounted at more than 25% off. Items are exchangeable at customers shipping expense.

Returns on new, unworn, undamaged items are eligible for return up to 14 days after the order is placed. For refunds to the original payment, a 10% processing fee plus a shipping fee ($12.50) is deducted. For refunds in the form of store credit, a shipping fee ($12.50) is deducted. The customer is responsible for all return shipping fees. These fees will be deducted from the return credit. We do not refund any Route Insurance Fees.

Customers must file for a return with approval before returning items. VNTUR Apparel reserves the right to refuse any returns/exchanges. This includes after the item is shipped back to the warehouse. Items that may be determined unfit for return include but are not limited to Deodorant stains, pet hair, human hair, removal of tags, smoke/odor, snagging/pilling, and tears.

If an item is determined as being worn, or unfit for return, no refund will be issued. The unfit garment will not be returned to the customer. Unfit for return includes but is not limited to: Deodorant stains, pet hair, human hair, smoke/odor, snagging/pilling, and tears.

Sale items are ALL SALES FINAL. VNTUR Apparel has the right to refuse any return or exchange.

To request a return, please visit our return portal. (Click HERE)

Exchange Policy:

Black Friday/12 Days of Christmas: All orders placed during our Black Friday sale to end of 12 days of deals (11/22/23-12/16) are all sales final on items discounted at more than 25% off. Items are exchangeable at customers shipping expense.

Exchanges may be filed within 14 days of placing your order. The item(s) requesting for exchange must be new, unworn, unwashed, undamaged, and returned in its original packaging with tags (if applicable). Exchanges may only be requested for the same exact item, in a different size (subject to availability). We do not refund any Route Insurance Fees.

For each exchange, a (total) flat fee of $12.50 is charged for shipping costs (return and shipment of a new item). All postage fees are paid for by the customer. Any outstanding shipping balances are due prior to the new item being shipped. You will receive an invoice via email.

Items that may be determined unfit for return/exchange include but are not limited to Deodorant stains, pet hair, human hair, removal of tags, smoke/odor, snagging/pilling, and tears.

To request an exchange, Fill out return/exchanges form (Click HERE)

Shipping Policy:

Please expect your order to be shipped within 1 business day. All orders are shipped via USPS mail.

VNTUR Apparel will not be held responsible to replace or refund the order if the package was: damaged, misaddressed (by the customer), miss-delivered, misplaced, lost, or stolen.

It is the customers responsibility to ensure the mailing address is a valid address for personal mail delivery.

Shipping times are estimates and not exact time frames that USPS will deliver your package. USPS First-class mail typically take 5-7 business days to deliver. USPS Priority mail typically takes 3-5 business days to deliver. Business days are Monday-Friday (does not include holidays, Saturdays/Sundays).

By purchasing shipping, the customer is in agreement and in understanding of these policies/terms. 


All questions or concerns must be emailed to our Support Team at

Please include: First and last name of order, Order number, and issue (photos if applicable).

Order Cancellation Policy:

We do NOT cancel any orders for any reason. If you placed the order forgetting a discount code, ordering the wrong item, ordering too many items, or "mistakenly checked out," you must wait to receive your order and file for a return.

Our checkout has multiple steps and prompts to ensure the customer has accurate time to review their full cart and intentionally place an order.

If you accidentally entered the wrong shipping address please send us an email ASAP to change the mailing address. We cannot guarantee this change if an order is marked as shipped.

For any further issues please visit our “orders” section down below.

We hope that you can understand as a small business we do all that we can to accommodate our customers. Ultimately we pay many hidden transaction and website operation fees. In short, what you feel we profit is likely a quarter of that. If we continue to issue refunds for "accidents" the number of fees will cause prices increases across the website to offset these "mistakes."


What is Route Package Protection? Do I need it?

Route package protection is a third-party insurance company that takes the stress out of a lost/stolen or damaged order in transit for both the customer(you) and ourselves.

This insurance is completely optional. We choose to offer it, giving customers the ease of mind that they will get what they pay for. Route coveres most things from damaged to stolen packages by either replacing or refunding your order. You can review Route's full policies here.

As a business, we will do our very best to help you if an issue occurs with your order. But by purchasing shipping insurance with Route, completing a claim for something such as a stolen package is only a click away, and your claim is processed within 24 hours. Route is easier, and faster, and helps get any shipping issues resolved as quickly as possible. We as a company are a completely seperate entity from Route. We do not pocket any cost you pay for insurance. We do not refund any Route Package Insurance Fees.

Can I change my order once it is placed?

Although we wish we could accommodate all changes, we fulfill orders very quickly! Once an order is placed we cannot guarantee any changes can be made.

Ordered the wrong item: If you ordered the wrong size or item, you will have to wait for your items and file a return.

Entered the wrong shipping address: You must contact us as soon as possible if any changes to the shipping address are necessary. Orders are packed as little as 5 minutes after you place it. Messaging us does not guarantee a change. Once an order is shipped, we are no longer able to catch this error. We are not liable to find the package and re-route it.

Forgot a discount code: Unfortunately, once an order is placed, our system does not allow us to add a discount code and adjust the pricing. Please be sure to enter it before the final checkout/submit payment button.

I forgot my discount code, What can I do?

Unfortunately, once an order is placed, our system does not allow us to add/change a discount code or adjust the pricing on any order. If we could, we would.

Please be sure to enter the correct discount code you wish to use before the final submission payment button.

I am missing an item in my order. What can I do?

Oh no! We are sorry that we missed an item, mistakes happen but we will make this right!

Please take a photo of what you received (upon initial opening). Send us an email with your order number and what item is missing.

We will be happy to send you your missing item or issue a full refund for the item.

I received the wrong item in my order. Can you help me?

Of course, our bad! Your satisfaction and happiness are our top priorities.

If you received the wrong product(s), please email us as soon as possible. Please include your order number along with images of the incorrect item sent. We will guide you through the process of correcting this issue.

I wore/used my item and now its damged. May I get a new one?

If your item(s) arrive damaged upon immediate delivery of your order, please reach out to us for assistance. Please take photos of the issue to show us, so we can best assist you. We are more than happy to help fix this issue!

If you have worn, used, or washed your item and it is now damaged, unfortunately we will not replace your item.
We hope you can understand that in the span of receiving & holding the item in your own personal space, many factors such as customer handling, storage, pets, and much more can affect the product from the time it leaves our hands and is now sitting in your possession.

If you buy a new car and accidentally back into a street pole, would you ask the dealership to replace your vehicle or fix the damage?


How much is shipping?

All orders ship from Honolulu, Hawaii. Shipping prices are based on weight, destination and, time of year (seasonal increases).

We offer Free standard shipping on U.S. orders over $100.00

How can I track my order?

Once an order is packed, an email will be sent to each customer with the tracking number. We recommend the Shop App to easily track all your orders under the same email.

Note: Please give the tracking number 24-48 business hours to update. 

Do you ship internationally?

We ship worldwide!

We ship to all 50 states in the US, US territories, APO/FPO/PO boxes, and internationally. International orders to take anywhere from 5-30 business days depending on the country and customs.

Do you offer local pick-up?

We do not offer pick-up for any orders on Hawaii at this time.  We love that you are supporting local but unfortunately past no-shows and late local pick-ups have discouraged us from continuing this service.

All local Hawaii shipping rates are discounted to the best prices we can offer.

My item was return to sender, what do I do?

Orders that are shipped back to us after failed delivery attempts are “Returned to Sender.” Return to Sender can happen for a variety of reasons such as an invalid mailing address or incorrect addressee. However, the mail delivery service (USPS) is the one that classifies what they deem as undeliverable. VNTUR Apparel cannot be held reliable for orders that have incomplete, missing, or incorrect addresses. It is the customer's responsibility to provide an accurate mailing address, name of the addressee, and delivery location (residential/commercial).

Please reach out to us and we can help track down the package if it was sent back to our warehouse. We are happy to resend your order to a new corrected address for an additional shipping fee or issue a refund via our return policy.

My package says delivered, but it's not in my mailbox?

Oh no! We are so sorry your package is misplaced. Please double-check the shipping address you entered for that order. We also suggest taking a look around the property or asking if your neighbors may have accidentally received the package.

USPS mail is responsible for all mail and its delivery to you. We recommend reaching out to your local USPS customer service to solve the issue. If you have purchased Route Package Insurance - file a claim with them for an easy & speedy solution.

We are responsible for packaging, and getting your order safely to the post office. Once it leaves our hands it is now a service between the customer and USPS mail (See full shipping policy above).

Please feel free to reach out to our customer support team and they will guide you to your next steps.


All questions or concerns must be emailed to our Support Team at

Please include: First and last name of the order, Order number, and issue (photos if applicable).

Returns and Exchanges

Do you offer FREE Returns?

We are happy to provide returns and exchanges, but at this time we do not offer free return shipping labels. The cost of the prepaid return label is a flat fee of $12.50 for priority shipping.

Free First Order Exchange? See our tab below to learn how.

First Order Complimentary Exchange

Was this your first-ever order with VNTUR Apparel? Your first exchange is on us! We understand it may be a gamble finding your size online but we want to ensure you are taken care of just in case you don't get it right on that first shot!

1. File for an exchange
2. Send us an email and we will ensure no shipping fees are charged to you. Yes, this includes sending the item back and the replacement item.

This offer is only valid for your first order overall with the company. Those that use a different email to create an additional customer account qualify. Refund and exchange policies still apply.

My return was approved, now what?

➤ Please check your email for your prepaid shipping label to download, print and attach to your parcel to send back to us.
Note: Do not cover any barcodes or addresses. Please make sure the label is securely on.

➤Package your return item(s) into a secure polymailer or box. You can purchase one at Walmart, OfficeMax, or the post office.

➤Schedule a package pick-up at your door via USPS website or drop it off yourself at your nearest USPS click-n-ship drop-off.

IMPORTANT: Items must be shipped back in their original product frosted bag with hang tags(if applicable). The items should be in a mailer of some sort. Do not just tape the shipping abel to product.

After approval you have 3 business days to drop-off your return/exchange or you forefit the return/exchange.


Why wasn't my shipping or Route Insurance refunded?

Shipping fees and route package insurance options are non-refundable.


Are your products high-quality?

Each and every item we sell is a luxury quality athletic/athleisure piece at a more affordable price. We as owners would not sell anything we do not love or wouldn't wear ourselves.

We spend about 1-2 years developing a product. Our items are made with the best fabric available to us. We use the same exact manufacturing companies as fortune 500 companies.

Do you have a sizing chart?

We do have a sizing chart.

Each item does fit differently depending on the design and material. We also suggest reading item descriptions for added sizing guidance. Feel free to message us on Instagram (@vnturapparel) for added sizing help!

I wish you would carry beyond an XL, why not more sizes?

We do our best to make sure each product has at least 5 sizes ranging from XS-XL. We want to be as inclusive to all body types as possible while still staying within our means.

Unfortunately, more sizes means more money, more space, and way more product. At this current time our resources and demand do not meet the needs to extend out size range.

Other General Questions

The item/size I want is out-of-stock. When will you restock?

The majority of our products are exclusive and only released once. We always suggest following our launch announcements. Although it's amazing to sell out instantly, we do our best to order what we feel is "enough" based on past data.

On the occasion that an item sells out way quicker than expected, sign-up to be notified when it returns.

To be notified when a product is restocked:

- Select the item and size that you want


- Input your email

- As soon as the item is restocked online, you will receive an email message 

Be sure to act fast once you are notified. We have long lists of people waiting to be notified about restocks, so there is no guarantee that you will be able to get the item that you are waiting on. 

Do you have an ambassador program? How do I become an ambassador?

Yes, we have an exclusive ambassador program! The best way to get invited to become an ambassador is to do what an "ambassador" would do. Shop, create try-on reviews, take photos, tag us, and share with those around you how much love our brand!

This program is not your average everyone sign-up and here's a discount code for life... We want our ambassadors to be active advocates of promoting our brand because they love our brand and support it regardless ♡

Do you offer Wholesale?

Yes we do! Please send us an email for more information on our dual-branded wholesale program.

I don't see my question, Please Help?

Please send us a contact form (click HERE) or email with your question/concern, providing as much detail as possible.

We are always happy to help you with whatever inquiry you may have! An owner will respond within 48 hours.

Get in touch

Have a question we did not answer?