Shipping & Return Policy || FAQ's

Store Policies

Returns on new, unworn, undamaged items are accepted up to 7 days after delivery date. for store credit. Customer must receive approval from customer service prior to returning items. VNTUR Apparel reserves the right to refuse any returns/exchanges. This includes after item is shipped back and returned.

The customer is responsible for all return shipping fees and a 10% restocking fee (value of return items). Shipping rates vary from $6.00-12.99. These fees will be dedcuted from return credit.

Sale items are ALL SALES FINAL (does not include use of affiliate/discount code).

Once return is accepted and a label is sent, items must be dropped off within 48 hours (showing a check-in scan within 72 hours of return acceptance). If no scan is shown, the return is cancelled.

Upon arrival, a team member inspects the garment thoroughly.
If an item is determined as being worn, or unfit for return, no refund will be issued. The unfit garment will not be returned to the customer.

Unfit for return includes but is not limited to: Deodorant stains, pet hair, human hair, smoke/odor, snagging/pilling, tears.


The customer will still be charged for shipping.

To request a return, fill out Return/Exchanges form (Click HERE).

Exchanges may be issued within 07 days of the delivery date showed for that item order. Exchanges may be made with the same item, item color in a different size (if avaiblable).The item wanted for exchange must be in-stock. If there is a difference in value of the items being exchanged, the correct action will be taken.

VNTUR Apparel reserves the right to refuse any returns/exchanges. This includes after item is shipped back and returned.

 All postage fees are paid for by customer (Return/New Item postage)

Outstanding balances are due at time of exchange shipment departing VNTUR Distribution.

Upon arrival, a team member inspects the garment thoroughly. If an item is determined as being worn or unfit for return, no refund will be issued. The unfit garment will not be returned to the customer.

Unfit for return includes but is not limited to: Deodorant stains, pet hair, human hair, smoke/odor, snagging/pilling, tears.

To request an exchange, Fill out return/exchanges form (Click HERE).

If a customer receives an item and it is determined as faulty/damaged, The customer has up to 24 hours after delivery date to send us an email with image-proof of the damage to the item and a description of the damage. Within 24 hours a solution will be presented in the corresponding email. 

*If the item was damaged due to incorrect handling by the mail carrier, please file a claim with the correct mail carrier if insurance was purchased (priority mail). Please inform us as we would like to keep a list of any cases of mis-handled packages.

Note: Each and every item is inspected multiple times as it arrives to the warehouse. It is inspected when it arrives, when it is repackaged and refolded. We are not responsible for any damages that occur to the garment during use or during transit*. If it leaves the package, and becomes damaged, we are not responsible for this damage and liable to replace the item.

If you drove & dented your car on a garage door, is the car company responsible to fix the damage? Same thing applies here. Please remember we are a small business and taking advantage of our already limited resources damages our growth greatly. 

As a brand we work to provide:

‣ Top quality items at affordable prices. Financial stability is important to us.

‣ Excellent customer service- Quick responses, 1-1 help.

‣ Quick Shipping- Less than 24 hours to ship any order.

‣ An inclusive and diverse environment. Positive vibes all around!

‣Eco-Friendly Footprint - No hang tags, combined packaging, less waste, combat all carbon emissions of shipping (third-party vendor).

Black Owned- API Owned- Female Owned - Military Owned - We are 2 young entrepreneurs ★

Sizing & Products

1. As a brand, we do try to create all items with the same sizing. Items are made with "true to size" in mind. If there are any exceptions, sizing details for each item make a note of anything you should be aware of. 
2. Use our size chart. (Click HERE to view)

3.Our Customer Service is happy to help you pick a size. Simply send us on email on DM information about the item of inquiry, your preferred sizes in other brands, and preferences on fit. The more you can share, the better we can assist!

Although we are not the same sizing as Lululemon, we had a ton of customers who were able to pick their Lululemon size conversion and liked the fit. Always keep in mind that these are a guide, they are not exact.

- Lululemon Size 4- Our Size Small

Other Recommendations: 
Lululemon Size 0/2- Our Size X-Small
Lululemon Size 4/6- Our Size Small
Lululemon Size 8/10- Our Size Medium
Lululemon Size 12/14- Our Size Large
Lululemon Size 16/18- Our Size X-Large

Please read item sizing details for more information.

Our confident leggings are made with a relaxed fit. They are not a compression or performance material.

We suggest to size down if you find your leggings slide down at the top of the waist band given that the hip area has extra fabric. When there is extra fabric on your leggings in the crotch/hip area and you move around, that fabric tends to bunch from both the legs and waist. Thus dragging the top of the leggings down.

Note: Sizing down means the fabric in the legs will have to stretch even more given a smaller dimension. We indicate that there should be lots of stretch and "extra" fabric in the legs/glutes to size down comfortably with no sheerness. 

Our items are squat-proof and camel toe friendly with no front seam. We ensure that each item we sell is something we ourselves are 100% confident performing a leg day in.

We always reccommend wearing a nude thong/nothing with all bottoms to feel the most comfortalble.

Please visit our CARE INSTRUCTIONS page. 
Overall Best Practice: Wash Cold, Mild Detergent, Air Dry.
Place garments inside-out into in a laundry bag.

Orders

Were so happy you were as excited as we were to place an order! Unfortunately 
once an order is placed we cannot guarantee any changes can be made. 

You must contact us as soon as possible if any changes are necessary. Orders are packed as little as 5 minutes after you place it. An order cannot be canceled once it is shipped.

Oh no! We are sorry that we missed an item. Please take a photo of what you received and email us with your order number. We will be happy to sort things out and get you your correct items.

Discount Codes are NOT combinable with any other discounts. Discount codes may only be used ONCE by each customer (except affiliate codes).

Please email or message us for speedy assistance on a discount code not working.

Any and all discount codes must be entered prior to checkout completion. Per our strict store policy, we are unable to go back and add in a disocunt code once your order is placed.

The only items restocked frequently are our signature collection items. All other items are limited edition. Once they sell out, only on high-demand do we restock an item.

To let us know that you missed out on an item, Sign-Up for the restock notification on the correct product and size. This helps to provide information on what products to restock, and in what sizes.

To stay current with items restocking or new collections in the future, be sure to follow our social media platforms as we post regularly.
Instagram: @vnturapparel

If you believe your item is damaged (upon immediate arrival), please take photographic evidence and email it to us with a description.

Please include your name and order # in the subject line. Within 48 hours an owner will contact you.

As a small business, we inspect each and every item when it arrives, is rebranded, and when it is ordered. We thoroughly make sure each customer receives a quality product. Although it is unlikely to ever occur, if you do believe your item is damaged, please contact us.

Shipping

VNTUR Apparel is not responsible for any packages after the parcel has been turned over to postal carrier (USPS). VNTUR Apparel is not liable to replace the order if the package was: mis-addressed, misplaced, lost or stolen. Shipping times are estimates and not exact time frames that USPS/mail carrier will deliver your package. By purchasing shipping, the customer is in agreement and understanding to these policies/terms. 

Note: We love fast shipping as much as you do! Unfortunately we do not control the speed or operations of the postal carrier. We are not liable for a package once it is turned over to their care. All claims on missing or damaged packages must be filed with the mail carrier using your provided tracking number

Orders placed on Sundays are dropped off the following business day. Please allow up to 72 business hours for tracking to being. If you would like to insure your package, please purchase the priority shipping option.

When an order is placed, a confirmation email is sent to the provided email address at checkout. All orders are packed within' 24 hours of placing the order. Once the order is packed and shipped, an additional email is sent with the tracking information, shipping date and name of courier. You may also download the SHOP App to double track your order.


If you do not receive the shipment email please Contact Us (vnturapparel@gmail.com) and we will provide you with the most current information on your shipment with tracking number. All US orders are shipped USPS. We do not control the transit times and can only provide an estimate. Our job is to get your order to the post office.

VNTUR Apparel is not responsible  or held reliable to replace any lost, stolen, misaddressed, misdelivered, damaged packages. A customer must reach out to their local USPS and file the proper missing package /insurance claims.

*Note: It can take up to 72 hours for tracking numbers to update in the system. If tracking information is not available, please wait 72 business hours from the time the order was shipped.

Shipping options are based on the weight of your order. US orders ship free if the value of the order is $125.00 (subtotal).


First class shipping options are offered to orders 1lbs. and below; Typically orders with 3 or less items. First class shipping does not include insurance. If your package were to go missing or goods arrive damaged, there is no way (for the customer) to file a claim with USPS to get the value of that order back.


Priority Shipping includes insurance up to $100. This option is available for all orders regardless of weight. This option is for the customer if they want a faster shipping (transit) time within the mail carrier to their door & the added insurance to file a claim with the mail carrier if their package was to become lost; Filing a claim may help you get the insured value of the package.

Please see shipping policy above for basic details on shipping. VNTUR Apparel is not liable or responsible for any mis-addressed, missing, damaged, lost or stolen packages. Once a package leaves our facility it is upon the mail carrier and customer to handle any issues. We are happy to help guide you to the right carrier!

Oh no! We are so sorry your package is misplaced. Please double-check the shipping address you entered. The mail carrier is responsible for all mail and its delivery to you. We reccommend visiting your local post offices guidelines on the service type and reaching out to their cusotmer service team.

We are responsible for packaging, and getting your order safely to the post office. Once it leaves our hands it is now a service between you (the customer) and that postal carrier. Please feel free to reach out to our customer service team and they will direct you to which postal service to contact.

VNTUR Apparel is not held liable and responsible for the unfortunate event such as a misplaced, mis-addressed, lost or stolen package during transit.

We do not offer pick-up for any orders on Hawaii at this time.  We love that you are supporting local but unfortunately past local pick-ups have hindered us from continuing this service.

Hawaii shipping rates are custom & a lower fee than shipping to the states!

Returns/Exchanges

1. Please see and read our return policy to make sure you meet all the requirements of a return/exchange.
2. Please fill out our Return/Exchange form. (Click HERE)
3. Wait for a response from our customer service regarding your submission. Responses may take up to 2 business days.


If Accepted for Return:
1. Print out your return label provided by our team. You will find the label in your email.

2. Package the item securely in any mailer. Please ensure your item is in fit condition for return.
Remember: If the item is returned & determined unfit for return by our team, no refund will be issued and the item will not be returned to you.

3. Schedule a pick-up or drop off your parcel at the USPS/mail carrier. Simply schedule a pick-up on USPS online website or walk into the post office and drop the package in the "Click-n-ship" area. (There is no need to stand in the line when you have a pre-paid label).

4. Wait for the item to make it back to VNTUR Apparel. Once arrived, a team member will inspect your garment thoroughly.

If your item is determined as 𝙵̲𝙸̲𝚃̲ for return >> A refund will be issued.

If it is determined as 𝚄̲𝙽̲𝙵̲𝙸̲𝚃̲ for return, 𝙽̲𝚘̲ refund will be issued. 𝙽̲𝚘̲, the item is not returned unless you pay additional shipping costs.

* Refunds are processed instantly but may take up to 12 business days to process with the bank.

As a small business, returns cost us way more than it is to sell the product. As a company, we pay hidden credit card fees and any additional shipping fees to initially send you your order. We appreciate our customers and choose not to add all those costs to our products.

Paying the return shipping fees and any shipping fees to follow, is a high cost. As a business, we also must pay additional transaction fees and credit card fees for the return. All this easily adds up.

Multi-million dollar companies still charge for return shipping as well.

All shipping fees are paid for by the customer. Read more about our policy at the 𝐑𝐞𝐭𝐮𝐫𝐧/𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐏𝐨𝐥𝐢𝐜𝐲.

Sorry, you may not. The item must be in-stock in order to exchange the item. Even if it known that it will restock, we do not do any reservations of the item.

We encourage you to exchange for another item or return and wait to re-purchase the correct size (if it becomes available).