Shipping & Return Policy || FAQ's

Store Policies

Returns on new, unworn, undamaged items are accepted up to 7 days after the delivery date for store credit. Customers must receive approval from customer service prior to returning items. VNTUR Apparel reserves the right to refuse any returns/exchanges. This includes after the item is shipped back and returned.

The customer is responsible for all return shipping fees.These fees will be deducted from the return credit. Fees range anywhere from $10.00-$35.00 USD

Sale items are ALL SALES FINAL.

To request a return, please visit our return portal. (Click HERE).

The process:

After reciveing approval for your return, please drop off your retun in a secure package with the provided label to your nearest mail carrier listed on the label. Please have your item at this post office within 3 days of receiving the label.

Upon delievery, a team member inspects the garment thoroughly withing 72 business hours.

If an item is determined as being worn, or unfit for return, no refund will be issued. The unfit garment will not be returned to the customer.

Unfit for return includes but is not limited to: Deodorant stains, pet hair, human hair, smoke/odor, snagging/pilling, and tears.

The customer will still be charged for shipping.

Customer satisfaction is our goal. We are so sorry that the item did not workout for you.

Exchange Policy:

Exchanges may be filed within 7 days of the delivery date shown for that item(s) order. The item(s) requesting for exchange must be new, unworm, unwashed, undamaged and returned in its original packaging. Exchanges may be requested for the same item, in a different size (based upon availability). All postage fees are paid for by the customer (except first exchanges).

Any outstanding shipping balances are due prior to the new item being shipped. You will recieve an invoice via email.

Upon arrival, a team member inspects the garment thoroughly. If an item is determined as being worn or unfit for return, no refund will be issued. The unfit garment will not be returned to the customer.

Unfit for return includes but is not limited to: Deodorant stains, pet hair, human hair, smoke/odor, snagging/pilling, tears.

To request an exchange, Fill out return/exchanges form (Click HERE).

VNTUR Apparel is not responsible for any packages after the parcel has been turned over to postal carrier (USPS).

VNTUR Apparel is not liable to replace or refund the order if the package was: damaged, mis-addressed, mis-delivered, misplaced, lost or stolen. Shipping times are estimates and not exact time frames that mail carrier will deliver your package. By purchasing shipping, the customer is in agreement and in understanding of these policies/terms. 

Please allow up to 72 business hours for tracking to being. If you would like to insure your package, please purchase the priority shipping option.

Owner Note: We love fast shipping as much as you do! Unfortunately we do not control the speed or operations of the postal carrier. Our job is to pack your order and hand it to the post office as timely as possible. We are not liable for a package once it is turned over to their care and shows an inital tracking update.

All claims on missing or damaged packages must be filed with the mail carrier using your provided tracking number

We do NOT cancel any orders for any reason.

If you accidentally entered the wrong shipping address please send us an email ASAP to change the mailing address. We cannot guarentee this change. For any further issues please visit our “orders” section down below.

If you placed the order forgetting a discount code, ordering the wrong item, ordering too many items, or "mistakenly checked out," you must wait to receive your order and return the items. Checkout has multiple steps and pages to ensure you have accurate time to review your full cart.

We hope that you can understand as a small business we do all that we can to accomodate you, the customer but ultimately we already pay many fees guests are unaware of. If we continue to accomadate every single customer, the amount of fees will cause price increases across the website.

If a customer receives an item and it is determined as faulty/damaged, The customer has up to 24 hours after delivery date to file a return/exchange claim via Return Portal.

Please select "Item was damaged" in reason for return/exchange. Photo proof and description are required.

Within 48 hours a customer service representative will reach out to your via email with a resolution.

*If the item was damaged due to incorrect handling by the mail carrier, please file a claim with the correct mail carrier if insurance was purchased (priority mail). Please inform us as we would like to keep a list of any cases of mis-handled packages.

Note: Each and every item is inspected multiple times as it arrives to the warehouse. It is inspected when it arrives, when it is repackaged and refolded. We are not responsible for any damages that occur to the garment during use or during transit*. If it leaves the package, and becomes damaged, we are not responsible for this damage and liable to replace the item.

If you drove & dented your car on a garage door, is the car company responsible to fix the damage? Same thing applies here. Please remember we are a small business and taking advantage of our already limited resources damages our growth greatly. 

As a brand we work to provide:

‣ Top quality athleisure and athletic items: Each item goes through a sampling process of about 5-9 samples before we even consider selling the item to all of you. We would never sell something we ourselves would not wear. We (the owners) inspect each and every item that comes in to see that it meets our standards and yours. We repackage each items one-by-one to ensure each piece goes through quality check multiple times.

‣ Excellent customer service- Quick responses, 1-1 help.

‣ Quick Shipping- Less than 24 hours to ship any order.

‣ An inclusive and diverse environment: We strive to represent as many body types and skin tones as we can. We look to have a style for everyone. As a small business we do not yet have the captial to expand our size range at times due to manugacturing limitations. We hope that you can understand we (at this point in time) can only afford to buy what sells.

‣Eco-Friendly Footprint - No hang tags, combined packaging, less waste, combat all carbon emissions of shipping (third-party vendor).

Black Owned- Military Owned - Female Ran

Sizing & Products

1. As a brand, we do our best to create the items with the same sizing. Items are made with "true to size" in mind. If there are any exceptions, please take the time to read out sizing details for each item. These details provide all the information about each product.

2. Use our size chart. (Click HERE to view)

3.Our Customer Service is happy to help you pick a size. Simply send us on email on DM information about the item of inquiry, your preferred sizes in other brands, and preferences on fit. The more you can share, the better we can assist!

Our items are squat-proof and camel toe friendly with no front seam. We ensure that each item we sell is something we ourselves are 100% confident performing a leg day in.

We always reccommend wearing a nude thong/nothing with all bottoms to feel the most comfortalble.

Please visit our CARE INSTRUCTIONS page. 
Overall Best Practice: Wash Cold, Mild Detergent, Air Dry. Place garments inside-out into in a laundry bag.

Our confident leggings are made with a relaxed fit. They are not a compression or performance material.

We suggest to size down if you find your leggings slide down at the top of the waist band given that the hip area has extra fabric. When there is extra fabric on your leggings in the crotch/hip area and you move around, that fabric tends to bunch from both the legs and waist. Thus dragging the top of the leggings down.

Note: Sizing down means the fabric in the legs will have to stretch even more given a smaller dimension. We indicate that there should be lots of stretch and "extra" fabric in the legs/glutes to size down comfortably with no sheerness. 

Orders

All discount codes must be entered prior to the final checkout and completion screen. Once your order is placed it is final. We will not be able to manually enter a code into your order.

We will not cancel or refund your order for this reasoning.

We're so happy you were as excited as we were to place an order! Once an order is placed we cannot guarentee any changes can be made.

Ordered the wrong item: If you ordered the wrongs size or item, you will have to wait for your items and file a return.

Entered the wrong shipping address: You must contact us as soon as possible if any changes to the shipping address are necessary. Orders are packed as little as 5 minutes after you place it. Messagins us does not guarentee a change. Once an order is shipped, we are no longer able to catch this error. We are not liable to find the package and re-route it.

Forgot a discount code: Once your order is placed we cannot add in a discount code. The website presents multiple screens to add in your code prior to the final checkout. We do not cancel or refund any orders.

Discount Codes are NOT combinable with any other discounts. Discount codes may only be used ONCE by each customer (except affiliate codes).

Please email or message us for speedy assistance on a discount code not working.

Any and all discount codes must be entered prior to checkout completion. Per our strict store policy, we are unable to go back and add in a disocunt code once your order is placed.

Oh no! We are sorry that we missed an item. Please take a photo of what you received and email us with your order number. We will be happy to sort things out and get you your correct items.

We do not plan to restock any of our items. Items we typcially restock are: items that sell out in minutes and items in Black.

Our goal is to always order enough stock for each customer to comfortably shop at the time of launch & possibly come back for more!

To let us know that you missed out on an item, Sign-Up for the restock notification on the correct product and size. This helps to provide information on what products to restock, and in what sizes.

To stay current with items restocking or new collections in the future, be sure to follow our social media platforms as we post regularly.


Instagram: @vnturapparel

Shipping

VNTUR Apparel is not responsible for any packages after the parcel has been turned over to postal carrier (USPS).

VNTUR Apparel is not liable to replace or refund the order if the package was: damaged, mis-addressed, mis-delivered, misplaced, lost or stolen. Shipping times are estimates and not exact time frames that mail carrier will deliver your package. By purchasing shipping, the customer is in agreement and in understanding of these policies/terms. 

Please allow up to 72 business hours for tracking to being. If you would like to insure your package, please purchase the priority shipping option.

Owner Note: We love fast shipping as much as you do! Unfortunately we do not control the speed or operations of the postal carrier. Our job is to pack your order and hand it to the post office as timely as possible. We are not liable for a package once it is turned over to their care and shows an inital tracking update.

All claims on missing or damaged packages must be filed with the mail carrier using your provided tracking number

We are located in Hawaii and the main budget friendly postal carrier is USPS.

Through our small business shipping prices we get a slight disocunt. However, USPS has raised their prices (especially during the holiday season of October-January).

For a First-Class package we pay around $5.00-$8.00. For a package over 1lbs, containing typically 3-6 items, we pay anywhere from $10.00-35.00.

Don't Believe Us? Visit our Instagram FAQ highlight for screenshots 😉

Shipping options are based on the weight of your order. US orders ship free if the value of the order is $125.00 (subtotal).


First class shipping options are offered to orders 1lbs. and below; Typically orders with 3 or less items. First class shipping does not include insurance. If your package were to go missing or goods arrive damaged, there is no way (for the customer) to file a claim with USPS to get the value of that order back.


Priority Shipping includes insurance up to $100. This option is available for all orders regardless of weight. This option is for the customer if they want a faster shipping (transit) time within the mail carrier to their door & the added insurance to file a claim with the mail carrier if their package was to become lost; Filing a claim may help you get the insured value of the package.

Please see shipping policy above for basic details on shipping. VNTUR Apparel is not liable or responsible for any mis-addressed, missing, damaged, lost or stolen packages. Once a package leaves our facility it is upon the mail carrier and customer to handle any issues. We are happy to help guide you to the right carrier!

We do not offer pick-up for any orders on Hawaii at this time.  We love that you are supporting local but unfortunately past no-show/tardy local pick-ups and safety concerns have hindered us from continuing this service.

All local Hawaii shipping rates are discounted to the best prices we can offer.

When an order is placed, a confirmation email is sent to the provided email address at checkout. All orders are packed within' 24 hours of placing the order. Once the order is packed and shipped, an additional email is sent with the tracking information, shipping date and name of courier. You may also download the SHOP App to double track your order.


If you do not receive the shipment email please Contact Us (vnturapparel@gmail.com) and we will provide you with the most current information on your shipment with tracking number. All US orders are shipped USPS. We do not control the transit times and can only provide an estimate. Our job is to get your order to the post office.

VNTUR Apparel is not responsible  or held reliable to replace any lost, stolen, misaddressed, misdelivered, damaged packages. A customer must reach out to their local USPS and file the proper missing package /insurance claims.

*Note: It can take up to 72 hours for tracking numbers to update in the system. If tracking information is not available, please wait 72 business hours from the time the order was shipped.

Oh no! We are so sorry your package is misplaced. Please double-check the shipping address you entered. We also suggest asking if your neighbors may have accidentally recieved the package.

The mail carrier is responsible for all mail and its delivery to you. We reccommend visiting your local post offices guidelines on the service type and reaching out to their cusotmer service team.

We are responsible for packaging, and getting your order safely to the post office. Once it leaves our hands it is now a service between you (the customer) and that postal carrier. Please feel free to reach out to our customer service team and they will direct you to which postal service to contact.

VNTUR Apparel is not held liable and responsible for the unfortunate event such as a damages, misplaced, mis-addressed, lost or stolen package during transit.

Returns/Exchanges

1. Please see and read our return policy to make sure you meet all the requirements of a return/exchange.
2. Please fill out our Return/Exchange form. (Click HERE)
3. Please allow up to 48 business hours for our team to approve/deny your request.

Note: If your return request went through, you should receive a confirmation email that it was received.


If Accepted for Return:
1. Print out your return label provided by our team. You will find the label in your email.

2. Package the item securely in any mailer with its original packaging (frosted bags). Please ensure your item is in fit condition for return.
Remember: If the item is returned & determined unfit for return by our team, no refund will be issued and the item will not be returned to you.

3. Schedule a pick-up or drop off your parcel at the USPS/mail carrier. Simply schedule a pick-up on USPS online website or walk into the post office and drop the package in the "Click-n-ship" area. (There is no need to stand in the line when you have a pre-paid label).

4. Wait for the item to make it back to VNTUR Apparel. Once arrived, a team member will inspect your garment thoroughly.

If your item is determined as 𝙵̲𝙸̲𝚃̲ for return >> A refund will be issued.

If it is determined as 𝚄̲𝙽̲𝙵̲𝙸̲𝚃̲ for return, 𝙽̲𝚘̲ refund will be issued. 𝙽̲𝚘̲, the item is not returned unless you pay additional shipping costs.

As a small business, returns cost us way more than it does to sell the product. With each return a company can loose up to 75% of its acutal product cost.

As a company, we pay hidden credit card fees and any additional shipping fees to initially send you your order. Paying the return shipping fees and transaction fees for a return, can get costly.

We would love to keep shipping rates and product costs true to our company values. If we offer free returns & exchanges, we would unfortunately have to raise prices across the store to off-set these fees.

Sorry, you may not. The item and size must be in-stock in order to exchange the item.

If your return/exchange item was denied, you will recieve an email with the exact reasoning.

Upon applying for a return/exchange the customer has viewed an agreed to the policy multiple times before the actual return. All returns and exchanges must be filed for within 7 days of the marked delivery date.

Items that are unfit for return include but are not limited to: worn, washed, pet hair, odor, deodorant stains, missing original packaging, care tags are cut out, stains.

The iem is not returned to you if the item is found unfit for return.